Account
Help
- Contact Customer Service
- Privacy and Security
- Ordering
- Payment Methods
- Shipping
- Order Status
- Returns
- Canceling an Order
- Email List
- Coupons
- My Account
- Creating an Alias
- Shopping Cart
- Rating
- Writing Product Reviews
- Dispute Resolution
- Copyright Inquiries
- Sales Tax & VAT
- Store Credit
- Accessibility
- Terms
Contact Customer Service
Customer Service representatives are also available by phone and live chat from
Monday-Friday:
6:00 am - 9:00 pm (Pacific Time),
Saturdays & Sundays:
9:00 am - 9:00 pm (Pacific Time).
Customer Service can be reached at:
| U.S and Canada: | 1-833-430-1174 |
| All Others: |
You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
Back to TopPrivacy and Security
Privacy
We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy
Security
We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.
Back to TopOrdering
Online Orders
In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account in order to save your card information and shipping address for a faster check out experience in the future.
pleasuregummies.com reserves the right to refuse service to any person.
Back to TopPayment Methods
Credit Card
We accept each of the cards listed below.
Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will be processed by Innov8 Solutions, Inc., 187 E. Warm Springs Road, Suite B343, Las Vegas, NV 89119 and will show on your credit card statement as "PGummy*1-833-430-1174."
Currencies Accepted
We accept credit card payment in US Dollars, Euros, and Pounds Sterling via credit card.
Once you have completed adding items into your shopping cart, you will be prompted to chose your preferred payment type.
Managing Stored Payment Data
If you have or create an account with us, for your convenience we store information about the card so that it is available to you for subsequent purchases. If you do not wish to have this information saved for future use you can easily delete it. Simply click on the "Account" icon in the top right of the screen and click on the "Change" button in the payment information section. You will be taken to a page that allows you to remove credit cards you may have on file. For your protection we do not actually store your credit card number, but rather a unique token identifier that can only be used by us to specify your card with our payment processor. With this token we also store the card type, last four digits of the card and expiration date for your reference. Again, this applies only to purchases made via credit card where you have an account with us. None of these data are stored if you have only made payments via Paypal or guest checkout.
Shipping
Where We Ship
- Alabama
- Arizona
- Arkansas
- DC
- Delaware
- Florida
- Georgia
- Illinois
- Indiana
- Kansas
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- Puerto Rico
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Washington
- West Virginia
- Wisconsin
- Wyoming
Discreet Shipping
All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Innov8 Solutions.
Order Fulfillment Time
Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.
Shipping Methods within the USA
We use the United States Postal Service (USPS), DHL, UPS, and Federal Express to ship our orders.
| USA*** shipping information | Domestic Mail (not tracked or insured) | Domestic Ground using our choice of FedEx or UPS (tracked & insured) | Domestic Ground UPS only (tracked & insured) | Domestic Ground FedEx only (tracked & insured) | 2nd Day Delivery FedEx only (tracked & insured)* | Overnight Delivery FedEx only (tracked & insured)* |
|---|---|---|---|---|---|---|
| Delivery within 4-7 business days | Delivery within 5-7 business days | Delivery within 5-7 business days | Delivery within 5-7 business days | Delivery within 2 business days | Delivery next business day | |
| 48 contiguous states** | $5.95 (first 1 lb.) Add'l $1.00 per lb. | $8.45 (first 1 lb.) Add'l $1.00 per lb. | $9.25 (first 1 lb.) Add'l $.60 per lb. | $9.25 (first 1 lb.) Add'l $.60 per lb. | $12.95 (first 1 lb.) Add'l $5.00 per lb. | $19.95 (first 1 lb.) Add'l $5.00 per lb. |
| Alaska and Hawaii | $5.95 (first 1 lb.) Add'l $1.00 per lb. | N/A | N/A | N/A | $17.95 (first 1 lb.) Add'l $5.00 per lb. | $21.95 (first 1 lb.) Add'l $10.00 per lb. |
| APO/FPO -- Armed Forces (all regions) | $5.95 (first 1 lb.) Add'l $1.00 per lb. | N/A | N/A | N/A | N/A | N/A |
Packages shipped using UPS and Federal Express are trackable and insured. If an insured parcel is not delivered as promised, we can issue a replacement or refund for you.
Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS) or DHL, and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).
pleasuregummies.com is not responsible for lost or stolen packages with confirmed delivery status.
Shipping Costs
The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.
Shipping Options
We ship from a dozen different warehouses across the United States and at times larger orders may be split and shipped from multiple warehouses. In this case you will receive multiple tracking codes and will be able to track each individual package. You will always pay a single shipping charge as quoted upon checkout. We pay the additional costs of multiple shipments when relevant.
Overnight and Second-Day Shipping
When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Eastern Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:
- Overnight: If your order is placed at 2 pm ET on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.
- Second-Day: If your order is placed at 2 pm ET on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.
We trust our delivery carriers, UPS, FedEX, DHL and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.
Backorder Items
Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:
- Availability: In Stock Now! (orders placed before noon, Eastern Time)
Shipping Exclusions
We do not ship to prisons, schools, or churches. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center
Undeliverable Packages
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.
If the delivery problem is determined to be due to an error on the part of pleasuregummies.com or of the delivery service, then pleasuregummies.com will either replace the order for you or refund all charges, at your choice.
Back to TopOrder Status
You can check the status of your order on our website 24 hours a day. Check Order Status
Pending Delivery: Your item is in the warehouse and is assigned to your order. We expect it to ship shortly. Depending upon the shipping method selected, for domestic orders please allow up to 7 business days for your package to arrive. For international orders, please allow 2 to 4 weeks.
Order shipped: Your order has shipped. For more information on our shipping methods and the method you have chosen, click here.
Back to TopReturns
Defective Products
If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.
Incorrect Item Shipped
If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to pleasuregummies.com within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).
Incorrect Product Ordered
To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.
Change of Mind
All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
Store Credit
All store credit expires after 1 year of no purchase activity.
Back to TopCanceling an Order
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.
If you have any additional concerns about an order, please contact our customer service for help. Customer Service representatives are also available by phone from 6:00 am - 11:00 pm Pacific Time Monday through Friday, and from 9:00 am - 11:00 pm Saturdays and Sundays.
Customer Service can be reached at
| U.S and Canada: | 1-833-430-1174 |
| All Others: |
You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
Back to TopEmail List
Our Email List
Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.
How Do We Ensure Your Selections?
For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.
Unsubscribing from Email Lists
You can unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.
You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.
To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: support@pleasuregummies.com to your address book.
Back to TopCoupons
How to Redeem Coupons
Unless otherwise specified, email coupons are automatically applied to your order when you click through on the email and shop. You must meet the criteria outlined in the email (i.e. minimum order requirement) or the coupon will not be applied.
Printed coupons have a coupon code associated with them. You may need to enter the code on your order form or mention it when you place an order by phone.
Always read the instructions that accompany your coupon for the most accurate and up-to-date information before redeeming.
Coupon Restrictions
Most coupon offers will have an expiration date, and many may not be combined with other special offers. Some coupons may have criteria associated with the offer, such as a minimum purchase required. Always read the details included with your coupon to be as informed as possible about any restrictions.
Back to TopMy Account
How to Change Your Account Information
You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section. Customers may change the following information: Username, Email, Password, Billing & Shipping Addresses, Currency and Player Preference. To change other information, you will need to contact customer service.
Back to TopShopping Cart
Adding Items to Your Cart
To add an item to your shopping cart, click the Add to Cart link found on each product page.
Adjusting Quantity
To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.
Removing Items from Your Cart
To remove an item from your shopping cart, check the Remove box, then click the Update button.
Back to TopRatings
You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Review" section on the item's product pages.
Back to TopWriting Product Reviews
Reviewer guidelines
The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. It is best to focus most of your comments on the product you're reviewing, you can also selectively compare it to related items. Finally, even though you're reviewing adult material, please do not use offensive language.
Review posting
All reviews are evaluated by editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Once approved, reviews will be displayed on the product description page for the product that you reviewed.
Verified Buyer Reviews
We like to hear from customers who have had experience purchasing and using the product that they are reviewing. Our review system offers to collect your email when reviewing directly from the product description only to verify your purchase. All reviews collected from our email prompts are considered verified buyer reviews.
Review usage terms
We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.
Back to TopDispute Resolution
By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.
Back to TopCopyright Inquiries
Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:
https://dmca.copyright.gov/osp/
Then follow the procedure and send the notice to our agent:
Innov8 Solutions, Inc.
187 E. Warm Springs Road, Suite B343,
Las Vegas, NV 89119
Telephone: +1 (702) 935-5256
The DMCA requires that all notices of alleged copyright infringement be in writing. For pleasuregummies.com to act on your notice, you must be authorized to enforce the copyrights that you allege have been infringed. When informing pleasuregummies.com of an alleged copyright infringement, you should:
I. Identify the copyrighted work that allegedly has been infringed. If multiple copyrighted works on a single pleasuregummies.com Service are involved, please provide a representative list of such works.
II. Describe the material that is claimed to be infringing and provide sufficient information to permit pleasuregummies.com to locate that material.
III. Provide your contact information, including an address, telephone number, and, if available, an e-mail address.
IV. Certify or include a statement that you have a good-faith belief that the use of the copyright-protected material in the manner complained of is not authorized by the copyright owner, the owner’s agent, or law.
V. Certify that the information that you have provided pleasuregummies.com is accurate. You should attest under penalty of perjury that you are authorized to enforce the copyrights that you allege have been infringed.
VI. Include your physical or electronic signature.
pleasuregummies.com may not be able to act on your complaint promptly or at all if you do not provide this information.
Back to TopSales Tax and VAT
For all orders, a sales tax or VAT will be charged when applicable based on the location that the order is shipped to. click here.
| Country | CODE | VAT Rate |
|---|---|---|
| Austria | AU | 20% |
| Belgium | BE | 21% |
| Bulgaria | BG | 20% |
| Croatia (Hrvatska) | HR | 25% |
| Cyprus | CY | 19% |
| Czech Republic | CZ | 21% |
| Denmark | DK | 25% |
| Estonia | EE | 20% |
| Finland | FI | 24% |
| France | FR | 20% |
| Germany | DE | 19% |
| Greece | GR | 23% |
| Hungary | HU | 27% |
| Ireland | IE | 23% |
| Italy | IT | 22% |
| Latvia | LV | 21% |
| Lithuania | LT | 21% |
| Luxembourg | LU | 17% |
| Malta | MT | 18% |
| Netherlands | NL | 21% |
| Poland | PL | 23% |
| Portugal | PT | 23% |
| Romania | RO | 24% |
| Slovakia | SK | 20% |
| Slovenia | SI | 22% |
| Spain (except Canary Islands) | ES | 21% |
| Sweden | SE | 20% |
| UK (except Gibralter and Channel Islands) | UA | 20% |
Store Credit
Any store credit will be automatically applied to your order during checkout. We will only request your credit card information if there is a remaining amount. Please note that all store credit expires after one year of inactivity.
Back to TopAccessibility
We aim to make our website accessible and usable for all our customers, including those with disabilities. Our goal is to permit our customers to successfully gather information and transact business through our website.
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing. We strive to meet the recommendations of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.
If you have difficulty using or accessing any element of this website or if you have any feedback, please feel free to contact us. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.
Back to Top
We do not ship to these states yet
Alaska, California, Colorado, Connecticut, Hawaii, Idaho, Iowa, Kentucky, Louisiana, Montana, New York, Oregon, Virginia
FDA DISCLAIMER The products mentioned on this platform have not been assessed by the Food and Drug Administration. The effectiveness of these products has not been validated through FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. The information provided here should not be considered a replacement for guidance or advice from healthcare professionals. Prior to using any products, it is advisable to consult with your healthcare provider regarding potential interactions or any potential complications. This notice is mandated by the Federal Food, Drug, and Cosmetic Act.
